Pillar 5 of 6
Communications, Engagement and Impact
Communicate clearly, engage your community meaningfully and show the difference your trust makes.
What this pillar covers
Strong communication builds support for your work, engages your community, and demonstrates your impact. This section brings together guidance and tools for running effective community engagement, measuring and evidencing the difference you make, and using digital tools and social media well.
Community engagement and consultation
- National Standards for Community EngagementNational Standards for Community Engagement, setting out good practice for involving communities in decisions that affect them.
- SCDC: Community engagementSCDC’s guidance and support on doing community engagement well, from planning through to delivery.
- VOiCEA free online tool to help you plan, manage and evaluate community engagement using the National Standards.
- Place Standard ToolA simple framework to assess the physical and social qualities of a place, helping structure conversations with your community about what’s working and what needs to change.
Measuring and demonstrating impact
- Evaluation Support ScotlandPractical support and tools to help third sector organisations plan, carry out and learn from evaluation.
- SCVO: Monitoring, evaluation & reviewGuidance on building monitoring and evaluation into your planning so you can track and evidence your impact.
Digital and media
- SCVO: DigitalSupport and guidance on digital tools, websites, social media and digital skills for the third sector.
Included with your membership
Provisional and Full Members can access communications advice and member discounts on selected services. See what’s included.
Not sure where to start, or want to talk something through? Your Member Support Advisor can help you find the right resource or just be a sounding board.